Tell us we got it wrong

What counts as an error

Anything on Decks that is not true of the screen it describes. In practice that means:

• A misclassified screen — we have called it a deposit screen and it is a withdrawal screen, or we have given it a screen type it plainly does not have.
• A screen attributed to the wrong operator, or a brand read incorrectly off the image.
• A licence marking read wrongly — we say our model saw a regulator’s mark and it is not there, or it is a different authority’s. Note what this claim is and is not: we record markings we observed on an image, never an operator’s licensing status, so “you have listed us as unlicensed” is usually a different problem from “your model misread this badge” — tell us which one you mean and we will fix the right thing.
• A description that misstates what is on the screen — the written descriptions are the model’s prose, and it can be confidently wrong.
• A screen that is not the operator’s product at all, or one whose image has been damaged, cropped or mixed up in our processing.
• Anything on this site presented as more current than it is. We hold the date a screen entered our library and not the date it was captured, and we say so everywhere — if you find a page implying we know when a screen was taken, that is an error in our copy and we want it.

Two things that are not errors, so you know where the line is. A screen we hold being out of date is not an error — interfaces change and our dates are shown so you can see that. And an operator disliking what a screen shows is not an error; if the image is accurate, we publish it.

How to report one

Use the contact form. Tell us the URL of the page and what is wrong with it; if you can describe what you saw on the screen, that is usually enough for us to find it.

Four things make a correction quick to act on, and only the first is essential:

1. The URL of the page you are looking at.
2. Which screen or which fact on it — a thumbnail, a caption, a row of the table.
3. What is wrong, and what it should say instead if you know.
4. How you know, where that is not obvious from the screen itself.

Corrections are free, they do not need an account, and you do not have to be a customer to send one.

What we do next

We reply within five working days. Not “we aim to” — that is the commitment. If the fix itself needs the stored image re-checked or a classification re-run, the fix can take longer than the reply, and the reply will say so rather than leaving you wondering.

We check the report against the stored image, and then there are exactly three outcomes:

1. We correct the record. The classification, the caption or the copy changes, and if it changed a published fact it goes in the log below.
2. We remove the screen. Where the image is not what we said it was, or should not have been published, it comes out of the library rather than being relabelled.
3. We explain why we think the page is right. Sometimes the screen does show what we said. You get the reasoning, not a form reply, and if you still disagree you can say so and a person will read it.

Corrections that change a published fact are listed in the changelog below with the date, the page, what was wrong and what we changed. We list the ones we find ourselves too — a log that only contains other people’s catches is a marketing document.

If you are the operator

Screens of your product on Decks are our own captures of your live interface, published as descriptive analysis of interface design — not as an advertisement, a recommendation or an endorsement, and never with a claim about your licensing status. Our methodology page sets out exactly what we do and do not assert.

If you believe a screen should not be published, use the contact form with the page URL and your reason. We read every request, we reply within the same five working days, and we remove a screen where we agree it should not be up. We will not remove an accurate screen because the page is unflattering, and we will tell you that plainly rather than not replying.

A right of reply is open to you: if you want a factual statement of your own recorded against something we publish, send it and we will consider carrying it.

Corrections we have published

Every correction that changed a published fact, newest first. This is the same log that appears on the methodology page.